AirGradient Forum

AirGradient Go - Bugs/Issues/Feedback

Support
#1

Hi, please let me know if this isn’t a good way to report feedback/issues.

Just received my Go a week or so ago and have been playing around with it, overall really like it! .

Pros:

  • Form factor is small enough to be portable, build quality appears good as well
  • Packaging was thoughtful and “premium” enough for this kind of product and mission
  • Like the tech-y look, from the exposed internals, and could see people customizing theirs with decal cut-outs for the front
  • E-ink display, and battery life, much better than competing portable monitors that have PM2.5

Bugs/Issues/Feedback:

  • Bug? UX issue? When adjusting settings via the app (iOS), no matter what you set the update interval to, the app shows “10 s”. It took me a while to realize that the setting stuck in the Go, but was just showing up as “10 s” in the app.
  • My display LEDs (the ones on the left and right of the display?) also do not light up during the hardware test. Is this a firmware issue or a hardware issue?
  • My button LEDs are also out of sync, the down button lights up the menu button and vice versa, sounds like this one is a firmware issue and is fixed in the next version? (How does firmware get updated? Via bluetooth and the app?)
  • GPS doesn’t seem to work on my Go? (Unless it should take longer than 60s to fix outdoors with clear view to the sky when doing the hardware test?)
  • Feature request: A way to initiate a sensor update manually with a toggle or touch button combo (3 quick presses?), no matter what the setting for update frequency is. Use case: Generally set the update frequency to be less often to save battery, but update manually when out and about and checking somewhere specific. Alternative or additional feature: Maybe a toggle/button combo that sets the update frequency to a second saved setting. E.g. toggle between update frequency for battery saving, update frequency for on-demand measurement? Or if not a hardware toggle/combo, an app button/setting that is only 1-3 taps, vs on device right now, unlock and at least 15-20 taps to change, then exit settings.

Thanks for the work the team has done on this-- has come a long way since the DIY indoor monitors :slight_smile:

1 Like
AirGradient Go's menu is crazy annoying? - Feedback needed
#2

Hi @vlotty, thank you so much for your detailed feedback. Reporting your feedback/issues here is the right place. So people who experienced a similar issue can share their thoughts.

  • The app got stuck displaying ‘10s’ - I successfully reproduced this issue. Will report it to our app developer. Thank you so much!
  • Display LEDs (left & right of the display) do not light up - We recently made a minor change to the AirGradient Go’s Display LEDs. We decided not to use these Display LEDs anymore, as they don’t provide a significant benefit in brightening up the display. Consequently, in a future firmware, the Display LED won’t be listed in Hardware Test and Settings.
  • The incorrect illumination of the Touch LEDs - This issue is fixed in firmware version 1.1.1. We are currently testing this firmware before releasing it to users. Please stay tuned! Currently, you need to switch your AirGradient Go’s Mode from Portable Mode (Bluetooth) to Stationary Mode (Wi-Fi) to get the OTA firmware update.
  • GPS takes longer to fix - Please make sure that your GPS setting is not ‘Always Off’. And to get a GPS fix, it is important to be outdoors. Time-wise, we have had some reports that it takes some time before getting the GPS fix, we are currently trying to improve this.
  • On-demand measurement (force measurement not regarding the set measurement interval) - Sounds like a cool and useful feature! Let me log this to our feature request list.

Thank you again for supporting us and letting us know your honest feedback. We really appreciate it.

Please feel free to let us know if you have any suggestions or experience any issues in the future. Thanks!

#3

It would be really nice if there was some sort of way to create shortcuts on the Go and/or phone considering it can take 15-20 taps sometimes. That being said, you can hold down the arrows to navigate through the menus a little quicker.

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#4

I have tried with the GPS setting as “always on” and also “on when tracking”, neither setting gets me a fix after 2 min when starting tracking or with the hardware test. A route tracking session of 5+ min also did not get a fix. How long should it take on the longer end?

Thanks for the other info and responses. Hoping for shortcuts as @jjbonta suggests and manual on-demand sensor update function soon!

2 Likes
#5

@jjbonta That’s a great idea. I have logged your request! Thank you for your feedback.

@vlotty Please let me ask @Altair_AirGradient for this. He has done a lot of extensive outdoor route tracking with the Go more than I have (I’m kind of a Stationary Mode person).

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#6

Hi @vlotty! In my experience, the Go usually gets a GPS fix almost immediately when it has been used regularly. If GPS has not been used for a while, it can sometimes take around 1 to 2 minutes.

More than 5 minutes is definitely longer than I would expect.

Where are you testing it? Is the Go outdoors with a clear view of the sky, or are there tall buildings, trees, or other obstructions nearby? Those can make a big difference to the time needed for the first fix.

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#7

Edit: Just tried again on a patio with nothing nearby within at least 5M, was able to get a fix after 00:01:10, and then after that, it appears to fix nearly instantly, including indoors.

I am testing it in a US suburban location, no tall buildings, there are trees but when I am testing it there is a clear view to the sky (other than clouds, sometimes). The 1-2+ minutes is stationary with clear view, the 5+ min was while walking along a stretch of road that had some intermittent foliage (but not enough to block the entire sky). Is there some condition I can test that would be definitive? E.g. location with nothing taller than X centimeters for Y minutes?

2 Likes
#8

@vlotty, thanks for the update! Feel free to share with us if you find any issues.

#9

Hi @vlotty! That sounds more normal. I believe for the first fix, it’s better to have the device stationary for a minute or two. We’ll add this recommendation to the documentation.

There’s so specific condition to test at, as far as I know. Generally, just make sure you are clear view of the sky and maybe not in “urban canyons”.

#10

I would like to suggest that when the WiFi has been setup and is connected and mode is tethered and wall-power is present, that the BLE remain active and connected as well via that pathway.
When wall-power is not present and WiFi is not connected then automatically switch to un-tethered.
When wall-power comes back and WiFi comes back, automatically switch to tethered.

At least, have an option to enable this behaviour.

Rationale: I want to make it easy to unplug and untether and go, then come back and be tethered again so that the (eventual) HomeAssistant wifi-based connexion comes back.

2 Likes
Guest WiFi Captive Portal Connection
#11

Hi @mogul, sounds like an interesting feature. Can you confirm that I understand the idea correctly?

Basically, from what you mentioned, you would like to have a feature that:

  • Enable both Wi-Fi and BLE (with the condition that Wi-Fi will only be enabled when a USB-C power supply is connected), so this means BLE is enabled all the time.

Could you also explain a bit more about the ‘tether’?

Thank you in advance!

#12

By “tethered” I mean the “stationary” mode (I mis-remembered).

I just switched modes back to “stationary” via the on-device menu. It is now asking me to Connect to WiFi. I had a wifi connexion established. It is waiting for the app. The app still thinks it is connected via bluetooth., but it is warning that writing is not permitted. ‘Connect your monitor 5/7’ > ‘Scan for Networks’ gives ‘Wi-Fi scan failed. Try again.’

I just want the thing to automatically connect to the WiFi I have connected it to before, and remain connected via BLE. When I unplug charging power, I want it to turn off WiFi and prepare to go somewhere to get some data. When I come home, I want to plug it in to recharge, have it turn WiFi back on, and connect.
Hassle free.

Perhaps it does this already, but my experience so far is otherwise. Although, I have yet to take it on walk-about. Keep forgetting.

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#13

Seems that “start/stop tracking” will also be improved by not having to deal with the UI.
Is there an accelerometer? Can I shake it to toggle tracking? How about I breathe CO2 at it to toggle tracking?

Unlocking is cumbersome. Dealing with the UI also. Just looking for ways to use it in “every day use mode” that streamline “grab it and go”

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#14

@mogul, thank you for the clarification. Let me log this to our feature request list!

According to the Go, it does have an accelerometer. I can also bring this up with our team about a shortcut to trigger tracking.

For onboarding the AirGradient Go running Stationary Mode, we suggest using the Wi-Fi portal in the meantime (please see: Connect AirGradient Go to WiFi | AirGradient Knowledge Base ). We are improving this on the mobile app.

Please feel free to share any feedback. I hope you’ll enjoy your Go!

1 Like
#15

Seems that “start/stop tracking” will also be improved by not having to deal with the UI.
Is there an accelerometer? Can I shake it to toggle tracking? How about I breathe CO2 at it to toggle tracking?

Unlocking is cumbersome. Dealing with the UI also. Just looking for ways to use it in “every day use mode” that streamline “grab it and go”

#16

Hi @kimkomnb, would you also like to see this feature? Please feel free to let us know what you think. Thanks!