This image shows a prototype of our new portable AirGradient Go (which is not relevant to this post).
Hi folks,
I’m Tai from AirGradient. Nice to see you again! I am primarily working with the technical support team to make sure that we deliver practical and easy-to-follow guides for all of our users.
We have been hearing your voice and frustration that our AirGradient knowledge base/documentation is quite fragmented, not very convenient to find on our website, and it really needs to be improved.
We discussed several directions internally that we may want to take. However, it comes to the conclusion that we might want to ask the people who actually use it, which is you guys who are keeping our community vibrant and full of knowledge.
Ok… that’s all of the introduction. We will really appreciate it if you could take a few minutes or less to complete the survey about how we should improve our support (including knowledge base and documentation) web page. With your kind input, we don’t have to speculate or argue with each other anymore about what our users really want.
Please fill in the survey here: https://forms.gle/jVDSCXSTjq89MBuq5
This survey shouldn’t consume a lot of time. Only a few minutes or less is enough, just like how you unbox and connect your lovely AirGradient air monitor to your home Wi-Fi.
Your email or any personal information is NOT collected. No annoying, nonsensical marketing email is going to your inbox. We will never be able to identify who filled in this form, so you can be as honest and comfortable as you would like to.
Also, please feel free to comment your thoughts in this forum thread. Our team and I will appreciate it a lot!
Thank you again, and I hope you’ll have a nice day!
Tai