AirGradient Forum

Help Us with the Wi-Fi Issue of Firmware 3.6.0

I’m having the same issue with 3.6.0 however no amount of rebooting or erasing and reconfiguring wifi helps get it back online. Can you send me the firmware for a manual update?

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@Smith6612 Thanks for the update!

@markmcb Sure! Could you please reach out to me via https://www.airgradient.com/support ? Thank you.

+1 for the connection issues here.,
Plus other issues, but Ethan is trying to help me via email support.

I just wait for the official rollout.

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Hi today my Unifi wifi access point restarted for a firmware update and so was offline for about 4 minutes. My AirGradient One I-9PSL-DE did not auto-reconnect. Stayed offline with red LED lit. I had to power cycle the unit.

It has firmware 3.6.0, serial# is 34b7dabd4c50 - can I please try the 3.6.2 or whatever firmware may fix this issue please?

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Hi @Rev, thank you. We have started rolling out the 3.6.2. Some places might receive the update earlier or later. Please hang it there!

Hi @luckman212, I have set your place to get the 3.6.2. You can expect your monitor to be updated in a few hours. Alternatively, you can try power cycling (unplugging and plugging in) your monitor to force it detect the new firmware quickly.

Note: You might see the firmware dropdown selector blank, and the ‘Always update to the latest stable version’ unchecked. But please don’t worry, you don’t have to do anything, as the 3.6.2 is currently only visible to us at AirGradient. Users will see it as soon as we have it globally released.

Thank you all!

@Tai_AirGradient Thank you. I see my monitor already upgraded to 3.6.2. I will re-test it now.

update: good news, it seems to fix the issue where the unit would not re-connect after briefly losing the WiFi connection (e.g. for AP reboots).

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@luckman212 That’s quick! Thank you a lot.

Please feel free to let me know if you experience any issues on the new firmware.