AirGradient Forum

Wi-Fi Connectivity Issues (AirGradient Open Air, Firmware 3.6.0)

Support
#1

Hi AirGradient Forum,

For the past few days, my AirGradient Open Air device has repeatedly disconnected from Wi-Fi and gone offline. I have had to restart the device to reconnect it. I am wondering whether this is related to the recent firmware update to version 3.6.0.

Kind regards,

Florian

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#2

It does look like with some pretty common Wifi setups the 3.6.0 version is causing trouble with wifi disconnects that a reboot temporarily fixes.

You can see my reply in a similar thread with how to set it to an earlier firmware version. You’ll have to reboot your device again to get it back online and then it can downgrade

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#3

Thanks @MallocArray!

#4

Thanks for confirming, as @MallocArray said, the issue does seem to be connected to 3.6.0 - this will be raised with the team tomorrow.

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#5

Thank you for sharing this information, @MallocArray!

I will downgrade to firmware version 3.4.1.

#6

Thank you for your prompt response, @Altair_AirGradient.

#7

Hi @florian , thank you for reporting this. May I ask you if you are using a mesh Wi-Fi or a normal Wi-Fi (with a single access point)?

#8

Hi @Tai_AirGradient, I have a mesh Wi-Fi system.

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#9

Same issue here with 3.6.0; also using a mesh network.

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#10

Hi @florian and @nhgeek . Thank you for the information and I apologize to my delayed response.

We are going to release a patch for this issue soon.

I would appreciate it if you would like to test and provide us with some feedback. Please refer to this reply: Help Us with the Wi-Fi Issue of Firmware 3.6.0 - #26 by Tai_AirGradient

Thank you.