Morning all - my outdoor sensor is no longer showing reading for TVOC and NOx - I have rebooted… any thoughts would be great!
Serial 84fce60bf4d4
Monitor Maker: AirGradient
Last Seen: 09:22:47
Model: O-1PS
Monitor Commissioning Date: Aug 29, 2024
Andy
Hi @Andrew_Hudson-Smith, welcome to our community!
I am sorry to hear that your monitor has stopped reporting TVOC and NOx.
I have checked the readings of your monitor and saw that the last TVOC & NOx reading was on April 29th.
The Dashboard reports your monitor’s model as O-1PS also indicates that the firmware does not detect the Sensirion SGP41 sensor (the TVOC+NOx sensor).
Are you comfortable with checking if the sensor module is properly connected? This will involve opening up the enclosure with a Torx T6 screwdriver. Reseating the SGP41 (disconnecting (unplugging the connector) and reconnecting it physically) is something you can try first.
Please feel free to let me know if you need help.