AirGradient Forum

Not connected to airgradient, AP not found

Support
#1

I purchased two airgradient ones. I assembled the first one yesterday and attempted to setup the Wi-Fi, but I get an error on the Wi-Fi page that says the airgradient one is not connected.

I reviewed the assembly instructions today and assembled the second unit. I also reviewed the assembly of the first unit and they are the same. The second unit shows the same error on the Wi-Fi page, airgradient one not connected.

I paused the 5G on my router before setting up the Wi-Fi, as some 2.4G devices don’t like seeing a 5G connection.

I assume this is a firmware issue, since it’s affecting both units purchased at the same time. How do I fix this?

#2

I’m not familiar with a message saying “airgradient one is not connected” could you include any pictures or screenshots?

When you got the device it should have a card with a QR code to help guide you through the setup and another QR code on the device itself:

https://airgradient.com/thank-you

I think these devices may only support 2.4 Ghz networks, but on mine I keep both 2.4 and 5 with the same name so devices can negotiate whatever they can.

Here are some manual instructions for connecting to Wifi:
airgradient.com/onboarding/connect-without-qr/?type=indoor

#3

Hi @SlickWilly,

Could you please reach out to support@airgradient.com and provide some screenshots of where you are seeing this warning? If you ask for Ethan, I will help you get your devices set up.