AirGradient Forum

Delivery Time to Germany?

Support
#1

Hi AirGradient Forum,

On 2025-11-09, I ordered an AirGradient ONE device. I am located in Germany. It has not arrived yet. What is the typical delivery time to locations in Germany?

Kind regards,

Florian

#2

See here for a discussion about delivery times for Europe.

#3

Hi @florian! There have been issues with a few orders getting stuck in German customs in the last 2-3 weeks, unfortunately. I believe you already have a support ticket with us (if I’m not mistaken)? We’ve re-shipped these few specific orders that have had these customs issues via DHL Express. If you are who I think you are, your order should be re-shipped tomorrow or on Monday. Sorry for the trouble!

#4

Hi @Altair_AirGradient, Thank you for your quick reply. I have not submitted a support ticket yet.

#5

Ah, sorry! In that case, please submit a support ticket here: https://www.airgradient.com/support/ and include your order number. We’ll have a look at the tracking status and act accordingly to get your order as soon as possible.

#6

I just submitted a support ticket with the order number included.