I have had issues with my AirGradient Open Air this past week. It was initially fine, then it started going offline for short breaks, then the gaps got bigger and bigger, now, it has gone off for an entire day. Once manually rebooted, it goes online for a few hours and off again
I’m trying to do collocation and i’m worried the data won’t be useful.
Anything I’m missing? The wifi and power are both on, no error codes or anything.
Hi @BethK! First of all, welcome to the community!
Could you please send us the serial number of your Open Air via the support form here so we can take a closer look: https://www.airgradient.com/support/
In the meantime, I’d recommend checking the Wi-Fi signal strength to ensure it’s stable, and also try switching the power supply (both the cable and the adapter) to a reliable 5V 2A source to make sure the device remains consistently powered.
