AirGradient ONE connection issues

[NickS]

Hi there,

Since around 5:40 AM EST, my AirGradient ONE has been reporting only intermittent readings on the dashboard. In the screenshot below, you can see it’s only reporting data for small intervals, not constantly. The device itself has a purple and green light and appears to be taking readings.

I already tried resetting my router, and the ping test was successful. Do you know if this is more of a server issue that will be resolved, or a hardware issue? I’m thinking of resetting the monitor itself but I don’t want to reset the calibration.

Thanks in advance,

Nick

[Altair_AirGradient]

Sorry for the inconvenience. Please see the update here:

Possible server issues?

Hi all, Thanks for the reports! There was a technical incident on our data centre service provider’s side related to the load balancer. This is what caused monitors to appear offline or send data only intermittently to the AirGradient server, even though the devices themselves were still running and connected locally. The issue has now been addressed, and monitors have recovered. We are continuing to monitor the situation to make sure the connection remains stable. In most cases, no action s…