AirGradient Forum

Unable to configure the device - it just doesn't connect to the network


I keep trying to follow the steps to get it done but am unable to connect.

Hi @Anshika_Kansal,

Thanks for joining and asking this question!

You’re in the right place - from this screen, you want to press ‘configure WiFi’ and select the network you want to connect the monitor to. Please note that the network you are trying to connect to should be the network that you want the monitor to connect to. In other words, probably the same network that your smartphone, laptop, etc are connected to.

I made this image to help.

  1. Press ‘Configure WiFi’
  2. Select the network you want to connect the monitor to.
  3. Enter the password for the WiFi network you want to connect to (the SSID will automatically be entered).
  4. Ensure ‘Prevent Connection to AirGradient Server’ is NOT ticked - unless you want to use the device entirely locally.
  5. Press ‘Save’ and wait a few seconds. The captive portal should automatically close.

Your device should now be connected, and you can connect the device to your dashboard here: AirGradient

If you have any further questions, please don’t hesitate to ask!

Thanks Ethan for your prompt response. This was helpful. I followed through the steps that you asked. However, even after doing them. The captive portal doesn’t automatically close and it stays as is. (Image 1) It appears as if it’ll load/process soon but that doesn’t really happen.

Thanks so much for your help!

After waiting sometime, this (Image 2) screen appears.

You’re welcome @Anshika_Kansal!

In this screenshot, you’re trying to connect to the AirGradient hotspot (airgradient-xxxxxxxxxxx). However, you want to select your home/office/school WiFi network instead.

For example, in the photo I provided, I wanted to connect my AirGradient monitor to my WiFi network (named KV51). Therefore, I selected KV51 and then entered the password for that network. Afterwards, I pressed ‘save’ and this connected the monitor to my network.

I hope this helps!

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