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AirGradient Forum

Struggling with kit connections

Hi, I have spent the last 4 hours fussing around trying to add a new open air sensor to my dashboard. I already had one open air sensor working fine on my dashboard. I see the new sensor in the dashboard but it is offline. The first sensor was assembled version. The new sensor was a kit version. I did see the ‘cleanair’ prompt for psswd earlier in the day but don’t see it any more.

I have updated the firmware successfully twice. Tried erasing while updating. The blue led flashes rapidly at times, slowly at other times. Sometimes 2 sets of 3 flashes, then no flashes. The unit shows up as hotspot, I can enter the SSID and password but after ‘save’ nothing happens. There is a 'not connected to XXXXXX AP not found error on bottom of screen.

Can I have two sensors going on same network?

I feel like I am wasting my time at this point and just going in circles. Is there a decent document that explains in more detail how to troubleshoot this problem? I give up.

Thank you.

Please send a message to our customer support with the serial number and we will have a look.