Pre-Assembled ONE - Wifi Config error?

#1

I connected to the hotspot, and setup my wifi. The display on the AirGradient said Wifi Connected. But then it gives me a message about a configuration error. Then the display started displaying the normal screen and at the top it says “Config Error”.

I read some stuff here about firmware and flashing. I connected the USB to my laptop and pressed the button on the back down with a paperclip (yikes hope im not missing the button and scratching componenta in there!). I heard the button click and the AirGradient display seems to reset but nothing comes up on my laptop? Theres some instruction about a blue button? I dont see any blue buttons in my Chrome browser or on the Airgradient.

Not sure what to do. Any ideas? I’m not a total tech ignoramous as i’ve never had to seek support setting up a new device/computer/wifi before…but i’m probably way more limited than people who set this up DIY for fun.

Thank you!

#2

This means that your monitor is connected to WiFi but not yet set up on the dashboard.

Please go here and follow the instructions.

https://app.airgradient.com/onboarding/welcome

You can skip the part with the WiFi connection as you already connected it.

1 Like
#3

Thanks Achim. I suspected that I might already be connected but didnt want to go any further without clarity.

No more config error and dashboard seems to be working now!

#4

Great and I am sorry for the confusion.

We are still in a transmission phase from our old closed-source model and different firmware versions but we are working on aligning everything. There are a lot of small things that don’t provide a smooth experience yet but it is very much on our radar.