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Outdoor DIY monitor not reporting data

I just setup and registered my DIY outdoor monitor, but so far I’ve been unable to get it to report any data.

  • Wifi is configured and connected.
  • Serial number has been registered in the dashboard.
  • Fans on both sensor modules are spinning.
  • Blue LED remains off after power up.

I’m getting the following output on the serial console:

starting ...Serial Number: XXXXX
3 2 1 
*wm:AutoConnect 
*wm:Connecting to SAVED AP: IoT
*wm:connectTimeout not set, ESP waitForConnectResult... 
*wm:AutoConnect: SUCCESS 
*wm:STA IP Address: 10.0.0.181
http://hw.airgradient.com/sensors/airgradient:XXXXX/measures
{"wifi":-43, "boot":0}
200

2 1 

2 1 

The 2 1 keeps repeating. There is no further network activity after the initial request to hw.airgradient.com.

I flashed the firmware through the website and through the Arduino IDE, that didn’t change anything.

Any clue as to what might be going on here?

Update:

I added some debug statements to the code, it appears that one of the two sensor ports is not working.

PM2 is reporting data but PM1 isn’t, when I swap the sensors I get the same result. So both sensors are working, just not when connected to the PM1 port.

I swapped the cables between PM1 and PM2, that didn’t help.

Please contact our support. We can send you a new board.

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