OLED screen not working

I just put together my AirGradient pro kit (pre-soldered), and the OLED screen isn’t working at all. My kit looks just like the picture here (https://www.airgradient.com/images/diy/pcb_37_assembled.jpg), but when I plug it into power I get no display on the screen.

I tried flashing the latest firmware, and the logs show that it’s reporting correctly.

The screen does look a little bit cracked, but I just opened the package, so would that have been damaged in shipping?

This most likely happened during shipment and we had a few cases before. We changed the packaging in the meantime and will send you a free replacement.