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AirGradient Forum

No sensor data, display dark

My unit stopped monitoring!
no sensor data … the unit display was out and no leds .
powercycled and came on connected to network and server but still no sensor data
this model was preassembled/ tested

Please contact our support team via our website. Normally the monitors are quite robust. I believe it’s not broken but maybe a configuration problem.

Mr Achim,
I sent a request for support, but have not heard back yet

This is surprising for a premium unit I have had about 2 month or less…

There are configurations to switch off the display and LEDs. So I believe this is a configuration issue and not a malfunctioning device.