AirGradient Forum

Monitor says its offline on dashboard, but it is connected to wifi (i saw it auto update firmware to 3.3.9)

hey yall, just set up my airgradient one kit and connected it to wifi attempting to get it to show up on the dashboard. I have an entry on the dashboard but it’s saying “Offline” as in the attached pic. The last updated time is when I added it to the dashboard. The display on the monitor has the marquee saying “add to dashboard” + the MAC address, and I am sure it is connected to internet as I saw it auto update the firmware to 3.3.9, but it’s been 15 minutes or so and I am not seeing data stream onto the dashboard. An earlier forum post said data gets polled every minute or so, so I figured I would see something by now.

Any ideas on how to fix?

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As a first troubleshooting step I would remove power to the device and connect it again.
The firmware update should keep all of the existing configuration, but maybe check to see if it turned on its local hotspot like it is needing your local wifi configuration again

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