Humidity on display not matching dashboard

[elin]

The humidity on my Airgradient One display is no longer matching what the relative humidity is reporting in the dashboard.

For example, right now the humidity on the display is reporting 63% whereas the dashboard is reporting 45%. I think the dashboard is correct based off other humidity sensors I have.

This only started a few days ago, maybe after a firmware update.

Is this a known issue? How can I fix this?

EDIT: it also seems like the other measurements are starting to drift, although not as drastic as the RH. For example, on the dashboard I have: Co2 809 ppm, Temperature 68.36 degF
Meanwhile on the display: Co2 852 ppm, Temperature 65.7 degF

[Samuel_AirGradient]

Hi @elin ,

Do you happen to set any correction on the dashboard? And on what firmware version your monitor right now? you can see it on the dashboard

Please don’t share you monitor serial number publicly

[elin]

I am on firmware version 3.2.0, with the following settings:

[Samuel_AirGradient]

Could you try change humidity correction formula to raw?

[elin]

I changed it to raw, and I am still getting the same issue where the display is around 20% higher than what the dashboard says.

[Samuel_AirGradient]

Hi @elin

Could you create a support ticket here, and tell to assigned it to me and refer this forum thread. I will support you from there.