AirGradient Forum

"GO" ordered 3 weeks ago (status today sept 4: "awaiting processing”)

#1

Totally no crisis - just generally curious - “GO” ordered 3 weeks ago

(status today sept 4: "awaiting processing”)

i’m guessing maybe shipping out in 1-2 weeks? based on what I see on current “GO” order page… (plus shipping time, of course)

thanks!! :heart_eyes:

just excited. that is all. thanks!! :smiley:

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#2

Hi @WildFireSmokeAvoider , I have checked with the team, and they informed me that we should be able to ship the Go in a few weeks, provided no unexpected events occur. We are trying our best to deliver it to you as soon as possible. Thank you so much for your understanding!

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#3

I actually feel the complete opposite! The longer it takes to ship, the better the chances might be of receiving a newer hardware revision (if there are any updates in the works). So honestly, take your time, I’m perfectly happy to wait! :blush:

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#4

Thank you for your understanding. And more chances for us to catch some bugs before delivering the Go to you! We have been testing a couple of new firmware versions over the last few weeks, and it improved the Go’s operational stability.

Anyway, that is not an excuse. We will be doing our best to ship the Go to you as soon as possible.

#5

I ordered my Go in April and it has yet to ship. I’ve asked support a few times and the answer has always been that it will ship in a few weeks.

I am also enthusiastic for the product, not in a rush, and my impression is that production has been unpredictable and it’ll arrive when it arrives :relaxed:.

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#6

I know they had some significant parts supplier curveballs (delays) and many pre-orders… i know they are now clearing all that out.

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#7

Agreed, I would rather wait longer and have bugs and upgrades worked out. I believe that communication of realistic timelines and regular updates on progress toward or delays/setbacks impacting those timelines are essential to keep customers excited and engaged.

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#8

Thank you, everyone, for your understanding. We are doing our best to speed up the process where we can. We will definitely let you know if there is an update.

#9

Hi, may I know where do you check your order status? after placing an order, I have not received any emails and I don’t have any idea where to go to check my order status.

#10

Hi @chriseow, welcome to our community. Could you please contact us via https://www.airgradient.com/support ? We are happy to help you with this. Thank you!