Diagnosing bad PMS Sensor

I have placed two indoor V9 preassembled units right next to each other for the past two days. One will read some pm2.5 when we are cooking. The other unit will either show a 0 or a -:

Left:

Right:

This behavior started about a week ago and before that they were tracking very well.

Is there anything else to check or look into?

Please contact our support with the serial numbers of the monitors. We will check on our side if it could be a firmware issue.

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