AirGradient Forum

All sensors except signal strength no longer available (AirGradient Open Air + Home Assistant)

#1

Hi AirGradient Forum,

Unfortunately, at 5 am (CEST) my AirGradient Open Air stopped providing sensor data to my Home Assistant server. All sensors except the signal strength sensor are affected. Since the signal strength sensor is still providing data, it seems to me, that the network connection between Home Assistant and the AirGradient Open Air is still working.

So far, I have disconnected and reconnected the AirGradient Open Air from power to restart it. Additionally, I reconfigured it in Home Assistant. Both attempts were not successful in restoring sensor data updates, though.

Home Assistant says that Firmware 3.3.6 is installed currently. It also seems to me that a firmware update was triggered just before the sensor updates stopped working. Home Assistant data shows that the firmware update status was Update available until 5 am. After 5 am, there is Up-to-date on record.

Does anybody have similar issues?

Kind regards,

Florian

#2

The original post has been sent on 2025-05-10 and was waiting for release by a moderator.

Meanwhile, the AirGradient Open Air started working again. About 10 hours after the problem occurred at 2:25 pm, the sensors started to provide data to the Home Assistant server again.

#3

Hi @florian,

I just wanted to check in to see if your Open Air is still working as intended? If you have any further issues, please reach out to me at support@airgradient.com and I would be happy to help troubleshoot.

#4

Thank you, Ethan.

My AirGradient Open Air is working as intended again. I do not really understand how it recovered. However, there is no issue anymore.