The update loop fixed itself for my two devices. I powered them both off as it seemed a waste to constantly update. I started getting things set up to build firmware from github, but before I got through that I powered my indoor unit back on and it did not update, it remained at 3.3.6. Same for my outdoor unit.
Is there still a bug that the disableCloudConnection setting doesn’t work when set during wifi setup?
Hi @everyone,
We and other AirGradient users, identified two issues that caused the bootloop in version 3.3.6 before the server changes last night. Unfortunately, these were missed during testing. We actually had a fix ready for about a week, but delayed releasing it to ensure full stability.
The two issues are:
Regarding the bootloop that occurred last night: it was triggered by server-side changes related to firmware updates for monitors that are not registered on our server but still want to have automatic firmware updates features. Our team already reverted those changes.
In summary:
If you’re not using Prometheus and haven’t enabled “Disable Cloud Connection” in the Wi-Fi web portal, you should no longer experience any issues. For those affected by either of these two conditions, we’ve just released version 3.3.7, which addresses both problems.
This update will be available today via automatic updates and will also listed on our firmware page here.
Thank you to everyone who reported these issues—your feedback really helps us improve. We’re sorry for the inconvenience and appreciate your patience and support.
Hi Samuel,
Haven’t been able to get my AG One to update over the air automatically.
Also can’t find 3.3.7 on the firmware page, still showing 3.3.6
Ditto.
Though, he said “today” and technically there are three hours left in “today” if you assume they are based in Thailand.
We are having some technical issues getting the firmware blob into our website flasher but working on it. I hope it will be available soon.
Missed today by a few hours
Hi all, any updates on the availability of the new firmware?
3.3.6 says up to date and continues to boot loop for me. Never attempting to update to 3.3.7
I saw mine updating about 2 hours ago and I’m now running
Firmware Version: 3.3.7
Returned AG One to Online mode, still on the reboot loop of death, re flashed with 3.3.6 just in case, issue continues.
Hi @everyone,
Just like Achim said, we have a problem right now to add the new firmware on our website flasher. But latest automatic firmware update already available for 3.3.7. Make sure you set firmware version on our dashboard to 3.3.7
Hi @Technologyman00 , are you using either prometheus or disable cloud connection on the wifi manager portal?
I use the homeassistant integration, but it’s currently disabled. I have tried both blocking online and not. Doesn’t seem to change anything
Edit: Reflashing this morning to 3.3.6 seems to have allowed it to update to 3.3.7 and fix the problems.
Same situation.
Try this link, goto domain /documentation/factory/
Working as expected, looks like the firmware page hasn’t been updated yet.
It seemed to randomly work this morning after I reflashed it
Cool beans, sorry, just noticed your edit.
Something broke, it happens.
No one rushed into the fire without a hose, time taken, good result.
Been a week. Web flasher is still down?
Can confirm, the issue has been resolved, both indoor and outdoor units updated and metrics scraping from Prometheus works now.
I’ll just add my experience for the record.
browser update to 3.3.6 failed part way through it just stuck around 55% and that was it. No error message. Tried a couple more time and it stopped at different %. Then tried with the sw boot button (press prior to connecting power then release after) and after a couple of failed attempts it said it was successful but it wasn’t. The console log showed it trapped in a boot loop and the display/leds did not light up. Tried again with 3.0.8 with the same result.
Then found a thread that suggested trying different cable and usb port. Did exactly the same steps again with 3.0.8 using a USBC-C cable from the USB-C port (on MacMini) and this time it worked.
Hi,
Can you please update this page AirGradient ONE (I-9PSL) and Open Air (O-1PST) Firmware Versions and provide a direct way to flash to 3.3.7 from there. It still only provides 3.3.6.
I’m stuck on 3.0.8 as the automatic update to latest version through the dashboard doesn’t seem to be working. If I try to manually update to 3.3.6, I get stuck in the restart loop.
Thanks
